Great reviews aren't luck — they're the result of a repeatable guest journey:
- Pre-arrival clarity: crisp directions, parking notes, and a 30-second house intro.
- Comfort essentials: quality linens, labeled switches, spare chargers, and good coffee.
- Proactive comms: friendly check-in message + a mid-stay “anything we can improve?”
- Issue playbook: 3-step SLA for fixes with owner-visible notes.
- Checkout ease: simple ask, quick thanks, and a gentle review nudge.
We document this once and run it every time — calm for guests, clear for owners.
