1. Overview
This Privacy Policy explains how Luxènest (“we”, “us”) collects and uses personal information from owners, guests, and website visitors. If you disagree, please do not use our website or services.
2. Data we collect
- Contact details: name, email, phone.
- Property info: address/area, type, amenities.
- Booking & ops: dates, guest count, messaging, service requests.
- Payments: fee amounts, payout details (processed by providers).
- Website usage: pages viewed, device/browser, IP, cookies.
- Media & marketing: photos and copy relating to your listing.
3. How we use data
- Provide co-hosting/management, guaranteed rent, or services-only plans.
- Handle pricing, guest ops, housekeeping, and maintenance coordination.
- Issue statements, invoices, and support communications.
- Improve our site and services; prevent fraud/abuse.
- With permission, showcase portfolio work and testimonials.
4. Lawful bases
We rely on one or more of the following:
- Contract: to deliver the services you request.
- Legitimate interests: to operate, secure, and improve our services.
- Consent: for optional marketing or portfolio use.
- Legal obligation: to meet tax, accounting, or regulatory duties.
6. Retention & security
We keep data only as long as needed for the purposes above and legal/accounting requirements. We use reasonable technical and organisational measures to protect information.
7. Your rights
Depending on your location, you may request access, correction, deletion, restriction, objection, or portability. To exercise these rights, contact us at hello@luxenest.com.
9. Children
Our services are not directed to children. We do not knowingly collect data from anyone under the age required by applicable law.
10. Contact
Luxènest · Cape Town · Toronto · hello@luxenest.com · +1 (255) 055-0199
11. Changes
We may update this policy occasionally. We’ll post the latest version here with a new “Last updated” date.