1. Introduction
These Terms & Conditions (“Terms”) govern your use of Luxènest’s website and services. By engaging us, you agree to these Terms. “You” or “Owner” refers to the legal owner or authorised representative of a property managed by Luxènest.
2. Scope of services
We offer (i) full co-hosting/management, (ii) guaranteed monthly rent plus a performance bonus, and/or (iii) services-only plans such as housekeeping, linen, maintenance coordination, and listing optimisation.
- Listing build: photography, copy, amenity curation, manuals.
- Pricing & calendar: market-aware pricing and controls.
- Guest operations: screening, messaging, keyless arrivals.
- Housekeeping & linen: hotel-grade turns and QC.
- Maintenance: light fixes; vendor coordination where agreed.
- Reporting: monthly statements and context.
The exact scope, service levels, and model are confirmed in your proposal or management agreement (“Service Order”), which prevails over these Terms in case of conflict.
3. Owner obligations
- Provide accurate property information and lawful authorisation to host.
- Maintain utilities, insurance, and safety devices (e.g., smoke/CO alarms).
- Notify us of material changes (renovations, HOA rules, permits).
- Where Owner provides cleaners/vendors, ensure required standards and access.
4. Fees & payments
Fees are as set out in your Service Order and may include a percentage of bookings (co-hosting), a fixed monthly rent (guaranteed rent model), a management fee, and/or service fees. Unless stated otherwise, platform fees and applicable taxes are deducted from gross bookings before owner payouts.
Invoices/statements are issued monthly. Overdue amounts may accrue interest at a reasonable rate permitted by law. We may suspend services for non-payment.
5. Booking platforms
We typically use Airbnb as primary, with optional distribution to other OTAs (e.g., Booking.com/VRBO) where suitable. All bookings are subject to the respective platform’s policies and fees.
6. House rules & compliance
We implement reasonable house rules to protect the property and neighbourhood. The Owner is responsible for local compliance: zoning/permits, tax registrations, HOA/Body Corporate rules, and safety standards.
7. Maintenance & access
Owner authorises Luxènest and approved vendors reasonable access for cleans, inspections, and maintenance. Light fixes under a pre-agreed threshold may be actioned to avoid guest disruption; otherwise we obtain approval except in emergencies.
8. Liability & insurance
Each party is responsible for its own negligence or wilful misconduct. Owner must maintain adequate property and liability insurance suitable for short-stay hosting. To the fullest extent permitted by law, we exclude indirect/consequential losses and cap our aggregate liability to the net fees received for the 3 months preceding the claim.
9. Intellectual property
Luxènest’s brand, processes, copy, and creative assets remain our IP. Listing media produced or commissioned by Luxènest may be used by Owner while under management and thereafter with attribution, unless otherwise agreed in writing.
10. Privacy & data
We handle personal data in accordance with our Privacy Policy.
11. Term & termination
Either party may terminate with written notice per the Service Order (e.g., 30 days). Bookings already accepted will be honoured or re-homed where possible. Outstanding fees remain payable.
12. Governing law & disputes
These Terms are governed by the laws of the Western Cape, South Africa (without regard to conflict rules). Courts of Cape Town have exclusive jurisdiction. If your property is managed in another jurisdiction, your Service Order may specify an alternate governing law/venue.
13. Changes to these terms
We may update these Terms from time to time. Material changes will be posted here with a new “Last updated” date.